I lead product and ship code.

Partner need

One of the largest behavioral health companies needed a way to document in-person group sessions. The project was behind schedule, and the team still had to work out a process clinicians could use.

Strategy

Resolve the clinical workflow early enough to deliver under deadline. I made clinician feedback the starting point, working through the full path from attendance to EHR submission.

Execution

I built the prototype in one week, embedded Pinflow, and iterated with in-house clinicians. I set the scope and roadmap, led product and engineering through delivery, and contributed frontend and backend code. The scribe let clinicians attribute important utterances, review individual notes, and submit them to the EHR. A coding agent helped port a substantial portion of the prototype’s frontend into the product. The team delivered it in one month.

Outcome

The scribe launched across multiple sites. Solving the documentation problem opened a conversation about a patient app the partner had initially declined.

Partner need

At another large behavioral health company, clinicians weren’t inviting patients into Sage, the clinician and patient platform. They couldn’t see enough value for their patients and worried that monitoring safety events would add to their workload.

Strategy

Give clinicians a reason to invite patients by connecting what happens in session to care between visits. The experience had to be useful to both clinician and patient.

Execution

I brought the product team’s ideas into a working prototype, set the scope and roadmap, and worked with clinicians to refine it. I led product and engineering through delivery and contributed frontend and backend code. After signing a note, clinicians could recommend an activity and see completed activities and patient progress in Sage.

Outcome

In the next clinician onboarding cohort, app activation reached 48%, compared with a 24% average across prior cohorts. Activation meant downloading the app and completing the “getting to know you” onboarding.

Partner need

Health plans needed to close gaps in care. Pyx also needed a more affordable way to support members than relying on people to make every call.

Strategy

Build around the barriers keeping members from getting care. Use AI to support more members through the app, reserve human outreach for those who need it, and tie food-box incentives to an activity that helps address a care gap.

Execution

I worked with health plans to understand their members’ needs and share early prototypes. I led product, engineering, and data science in building the Continuous Activation Platform. The system connected members with support; callers followed up on whether their barriers were resolved, and those outcomes informed future recommendations.

Outcome

The platform reached 25+ health plans during my tenure. More members engaged through the app, reducing call-center outreach and the cost of support.

A completed task counts as progress, but the case stays open until we know whether the member got help. The outcome informs future recommendations.

A member may know where the food pantry is and still have no way to get there. Answer for a fictional member and watch the routing change.

1. 09:14

   A referral goes unused

   A member has not acted on a food referral. Her coordinator’s notes mention cut hours and no car. The agent’s first message starts from those facts, in Spanish, after a policy check.

2. 11:52

   She answers three questions

   Answer for her. Each choice maps to a defined value; the system does not need to interpret a free-text answer.

   When it comes to food, what feels like the biggest challenge right now?

   I can't afford enough food for my familyI don't have a way to get to the grocery storeI don't know what programs might help meIt's hard to store or prepare food at homeSomething else is going on

   If I shared the steps for the next thing to do, how comfortable would you feel doing it on your own?

   I could handle it with clear instructionsI'd want someone to check my work afterI'd need someone to walk me through each stepI'm not comfortable with paperwork at allI've done applications like this before

   Do you have a phone or computer you could use to get it done?

   Yes, I have a phone I can use anytimeI have a phone but limited data/wifiI'd need to use a computer at the libraryI don't have reliable internet accessI'd prefer to do it on paper if possible

   Readiness, as recorded

   Can she do it65%

   Can she get to it40%

   Does she want to80%

   Lowest score 40%. Guided, resources with follow-up.

   The marks on each bar: under 30% a person takes over; under 50%, guided.

3. 11:52

   A navigator books the ride

   The resource she needs is a ride, and the ride comes through a plan benefit that requires enrollment. I kept enrollment with a human navigator, so the agent routes the request and waits.

   The text she receivesEnglishEspañol, as sent

   Thank you. Your plan can cover a ride to the food pantry. A navigator is setting it up and will text you the pickup time today. I’ll check in Thursday to see how it went.

   pass message policy: tone, clinical-advice and privacy checksrefused a ride requires a person

4. 15:07

   The outcome stays open

   The ride is booked. Food access is still pending, so the system keeps tracking it.

The need

Peers needed a way to deliver evidence-based support and arrange follow-up while staying focused on their conversations with members.

Strategy

Bring a member’s history, a call guide, and care actions into one workspace, so peers could act on what came up during a conversation.

Execution

I led product and engineering to build the platform for outreach, matching, peer coaching, and care coordination. In Peer Copilot, a peer could review open issues, follow a guide, and arrange support during a call.

Outcome

The platform served more than 50,000 members, and the business reached $5M ARR before its acquisition by Pyx Health.

I built the HIPAA-compliant cloud infrastructure on AWS that supported the platform.

1.71 percentage points average reduction in HbA1c, a measure of blood sugar, among participants with diabetes. A published evaluation of InquisitHealth’s remote diabetes program at Montefiore found this change among the 179 participants with HbA1c results from before and after the program. It was a before-and-after comparison with no control group.

JAMIA · Published study ↗

The platform grew to include care coordination, operations, and content management before Pyx Health acquired InquisitHealth in 2024. I led the product and technical integration into Pyx Health afterward.

Background

Before InquisitHealth, I worked in healthcare digital strategy, enterprise data engineering, and product management. I have been a co-investigator on research funded through the NIH Small Business Innovation Research (SBIR) program.

I run Bricks & Motors, after-school LEGO robotics and STEM classes for elementary-aged children in northern New Jersey, Rockland County, and southern Connecticut.

Bricks & Motors →